Terms & Conditions

IP Addresses and Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer's hard drive. They help us to improve our site, to deliver a better and more personalised service and they enable us:

  • manage and improve the Website.
  • personalise our services to you.
  • administer and operate your account.
  • process your orders to your account.
  • tell you about important changes to the Website and our services.
  • understand your shopping behaviour to develop and improve our products and services.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our site. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our site.


Delivery

Orders that exceed the value of £200 (UK Only) will be eligible for free standard delivery.

If products are out of stock when ordered we will contact you with an estimated delivery date.

Returns

14 Day Return Policy Upon receipt of your delivery, we offer a 14 day return policy. All you have to do is email us at sales@kais-ohlins.co.uk or complete the returns form. If you cancel your order after it has been dispatched, you must return the goods to us at your expense.

Cancellation and Returns after dispatch

If you refuse delivery from our carrier, you will be responsible for the return charge of these goods and their condition in transit. If you cancel within the 14 day period, you must ensure that all goods returned to us are packaged adequately to protect against damage. If you fail to return the goods, or you request an uplift, we will collect them. We will charge you the full cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, OR you have assembled a product which cannot then be returned in its original condition, we will charge you for the reduction in value.

Faulty items

In the unlikely event that your product is faulty, you must notify our customer service department within 48hrs of receipt by e-mail to sales@kais-ohlins.co.uk. We will, initially, arrange for replacement parts to be sent out to you. If we feel that this is inappropriate, we will arrange a collection & inspect the faulty items. If we find the goods faulty we will arrange a replacement or a full refund.